5Swiss.eu Terms and Conditions
Last updated: [2024-08-06]
1. Introduction Welcome to 5Swiss.eu. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with 5Swiss.eu and use of the Site, including any content, functionality, and services offered on or through the Site. By accessing or using the Site, you agree to be bound by these Terms.
2. Accounts
– When you create an account with us, you must provide us with accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Site.
– You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or other devices. You agree to accept responsibility for all activities or actions that occur under your account and password.
3. Purchases
– If you wish to purchase any product or service made available through the Site (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
– You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase.
– We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
– We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Pricing and Availability
– All prices are subject to change without notice.
– We cannot confirm the price of an item until you place an order.
– We reserve the right to modify or discontinue any product or service at any time without notice.
– We strive to provide accurate pricing information but may experience pricing or typographical errors. We cannot confirm the price of an item until after your order is placed.
5. Shipping and Delivery
– Delivery times are estimates and start from the date of dispatch.
– We are not responsible for any delays caused by destination customs clearance processes.
– Risk of loss and title for items pass to you upon delivery of the items to the carrier.
6. Returns and Refunds
– We accept returns of products within 30 days of the purchase date, subject to our Return Policy.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, and gift cards.
– Refunds will be processed through the original method of payment within a certain amount of days after we receive your return.
7. Intellectual Property
– The Site and its original content, features, and functionality are and will remain the exclusive property of 5Swiss.eu and its licensors.
– You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Site.
8. Limitation of Liability
– In no event shall 5Swiss.eu, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from
(a) your use or inability to use the Site;
(b) any unauthorized access to or use of our servers and/or any personal information stored therein;
(c) any interruption or cessation of transmission to or from the Site;
(d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party;
(e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site; and/or
(f) the defamatory, offensive, or illegal conduct of any third party.
9. Indemnification
You agree to defend, indemnify, and hold harmless 5Swiss.eu and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of
(a) your use and access of the Site, or
(b) a breach of these Terms.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of European Countrys, without regard to its conflict of law provisions.
11. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least [30 days] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12. Contact Us If you have any questions about these Terms, please contact us at:
– Email: info@5Swiss.eu
– Phone number: +34600479835
1. Eligibility for Returns:
– Watches can be returned within 30 days of purchase.
– Items must be in their original condition, unused, and with all original packaging, tags, and accessories.
2. Process for Returns:
– Customers must provide a receipt or proof of purchase.
– Returns can be processed in-store or through mail, with return shipping costs covered by the customer unless the item is defective.
3. Exchange Policy:
– Exchanges are allowed within 30 days of purchase.
– The watch must be in original condition, unused, and with all original packaging and accessories.
1. Coverage:
– All watches come with a manufacturer’s warranty of two years from the date of purchase.
– The warranty covers manufacturing defects in materials and workmanship.
2. Exclusions:
– The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
– Wear and tear, including scratches, and battery replacement, are not covered.
3. Warranty Claims:
– Proof of purchase is required for all warranty claims.
– Customers can bring the watch to our store or contact customer service for assistance with warranty claims.
1. Repair Services:
– We offer in-house repair services for all watches purchased from our store.
– Repairs include battery replacement, strap adjustment, cleaning, and more complex mechanical repairs.
2. Cost and Turnaround:
– Basic repairs and battery replacements have a standard fee.
– More complex repairs will be assessed and quoted individually.
– Repair times vary depending on the nature of the service but generally range from 7 to 21 business days.
1. Domestic Shipping:
– We offer free standard shipping on all orders over € 350.
– Orders are processed within 2-4 business days and shipped with a delivery time of 3-7 business days.
2. DHL Shipping:
– DHL shipping is available with standart 35€ price – Delivery times vary based on destination, typically ranging from 2 to 5 business days.
3. Order Tracking:
– All orders include tracking information, which will be emailed to the customer once the order is shipped.
1. Support:
– Our customer service team is available Monday to Friday, 9 AM to 6 PM.
– Support is available through phone, email, and live chat on our website.
2. Response Time:
– We strive to respond to all inquiries within 24 hours.
3. Satisfaction Guarantee:
– We are committed to ensuring customer satisfaction and will work diligently to resolve any issues.
When purchasing from our watch shop for delivery outside the European Union, it’s important to be aware of potential customs taxes and duties that may apply to your order. Here’s a detailed overview to help you understand these charges:
Customs Duties and Taxes
1. Responsibility:
– Customs duties, taxes, and import fees are the responsibility of the customer.
– These charges are not included in the price of the watch or the shipping cost.
2. Determination of Charges:
– Customs duties and taxes vary by country and are determined by the local customs authority.
– The charges are typically based on the value of the item(s) purchased, the country of origin, and the type of product.
3. Payment of Duties and Taxes:
– Customers will be required to pay any applicable duties and taxes directly to the customs office or the shipping carrier upon delivery.
– Failure to pay these charges may result in delays or the package being returned to us.
4. Customs Declaration:
– All shipments outside the EU will include a customs declaration form with accurate information regarding the value and nature of the items.
– We are required by law to declare the full value of the products and cannot mark orders as gifts or undervalue the items.
1. Processing Time:
– Customs clearance times vary by country and can affect delivery times.
– While most shipments clear customs quickly, delays may occur during peak periods or due to additional inspection requirements.
2. Documentation:
– Ensure you provide accurate and complete information during the checkout process to facilitate a smooth customs clearance.
Additional Information
1. Import Restrictions:
– Some countries may have specific import restrictions or regulations on watches. – It is the customer’s responsibility to check with local authorities for any restrictions that may apply.
2. Contact Information:
– For questions or concerns about customs duties and taxes, please contact your local customs office for detailed information.
– You can also reach out to our customer service team at info@tissotprx.com or +34600479835 for assistance.
– You may be required to provide additional documentation or information to your local customs office.
At our watch shop, we are committed to providing our customers with only the highest quality products. We guarantee that every Swiss watch sold through our store is 100% genuine and authentic
1. Authorized Retailer:
– We are an authorized retailer of watches, which means we source our products directly from their official distributors. This guarantees that every watch is authentic and meets the brand’s stringent quality standards.
2. Manufacturer’s Warranty:
– Each watch purchased from our store comes with the original manufacturer’s warranty. This warranty not only attests to the watch’s authenticity but also provides you with the assurance of after-sales support.
3. Quality Assurance:
– Our team conducts thorough inspections of all watches upon arrival from the supplier and before shipping to our customers. This ensures that every watch is in perfect condition and meets high standards of craftsmanship.
1. Original Packaging:
– Your watch will arrive in its original packaging, including the branded box, instruction manual, and any other materials provided by Swiss watch.
2. Serial Number Verification:
– Each watch has a unique serial number that can be verified with the manufacturer. This number ensures the authenticity of your timepiece.
3. Certificate of Authenticity:
– Every watch comes with a certificate of authenticity from 5Swiss, affirming the genuineness of your purchase.
1. 100% Authenticity:
– We stand by the authenticity of every watch we sell. If you have any concerns about the authenticity of your watch, please contact us immediately.
2. Full Refund or Replacement:
– In the unlikely event that you receive a watch that is not genuine, we will offer a full refund or a replacement. Your satisfaction and trust are our top priorities.
3. Expert Support:
– Our knowledgeable customer service team is available to answer any questions you may have about your watch, including its authenticity, features, and care.